Terms of service

ORDER ACCEPTANCE

After completing checkout, you will receive an email from Qasiva or an order confirmation page containing a system-generated order number.

This confirmation indicates that your order request has been successfully received and is the first step in processing your purchase.

Website: www.qasiva.com

ORDER CANCELLATION

Qasiva reserves the right to cancel an order in certain circumstances, including but not limited to:

  • Product becoming out of stock during order processing or fulfillment.
  • Technical errors during order placement.
  • Suspicious, fraudulent, or negative order history.
  • Product found defective during our quality-control process.
  • Incorrect or incomplete delivery address.
  • Incorrect or incomplete email/contact information.
  • Pricing or website errors.
  • Credit/debit card payment being declined by the issuing financial institution.
  • Any other issue that prevents us from safely or correctly processing the order.

Customers may request cancellation before the order has been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

ORDER PLACEMENT

Customers can place orders through www.qasiva.com using the payment methods available on our website, including bank transfer where applicable.

Placing an order does not always guarantee product availability.

Qasiva will make every reasonable effort to fulfill your original order. However, if an ordered item becomes unavailable, our customer service team may offer you an alternative product, design, size, or color within a similar price range.

If we are unable to receive a response from the customer regarding an unavailable item, Qasiva reserves the right to cancel the affected order.

Qasiva is not responsible for delivery delays caused by products becoming unavailable or out of stock.

International orders will only be processed after the required payment has been successfully received and confirmed.

DELIVERY DELAYS

Qasiva will make every reasonable effort to process and deliver orders within the estimated delivery period.

However, delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.

Qasiva shall not be held responsible for delays caused by courier services, transportation issues, weather conditions, natural disasters, public holidays, strikes, government restrictions, emergencies, or other events considered to be Force Majeure.

Force Majeure refers to circumstances beyond Qasiva's reasonable control that prevent or delay the fulfillment of an order.

Such circumstances may include, but are not limited to:

  • Floods
  • Earthquakes
  • Storms or cyclones
  • Natural disasters
  • Transport disruptions
  • Government restrictions
  • Public emergencies
  • Courier or logistics disruptions
  • Other circumstances beyond our reasonable control

In such situations, Qasiva will make reasonable efforts to assist customers and provide available order updates.

DELIVERY TIME — NORMAL DAYS

Local Delivery – Pakistan:
Approximately 3–5 working days, InshaAllah.

International Delivery:
Approximately 5–10 working days, InshaAllah.

DELIVERY TIME — SALE DAYS

During sales, promotional campaigns, Eid seasons, or periods of unusually high order volume, delivery may take longer.

Local Delivery – Pakistan:
Approximately 5–10 working days, InshaAllah.

International Delivery:
Approximately 10–14 working days, InshaAllah.

CUSTOMER SUPPORT

For any questions regarding your order, delivery, or cancellation, please contact Qasiva:

Website: www.qasiva.com
Email: info@qasiva.com
WhatsApp / Contact: 03244709496 / 03717033432

Regards,
Qasiva ❤️