Refund policy
QASIVA POLICY
Validity
Within 14 working days of the delivery date, any product purchased from www.qasiva.com may be exchanged if the item is damaged, the wrong size has been delivered, or an incorrect item has been received.
Only items that are unused, unwashed, with all original tags attached, and in their original packaging are eligible for exchange.
Please note that actual product colors may vary slightly due to photographic lighting, screen settings, or device display differences. Products cannot be returned or exchanged solely due to minor color variations.
Unless specifically mentioned in the product description, any additional fabric, styling, accessories, stitching details, or embellishments used only for the photoshoot are not included with the purchased article. Exchange claims based on these elements will not be accepted.
How to Request an Exchange
To start an exchange, please contact us at:
Email: info@qasiva.com
WhatsApp / Contact: 03244709496
Website: www.qasiva.com
Please contact our customer service team before sending your parcel back.
If your exchange request is accepted, our team will provide you with instructions regarding how and where to send your package.
Items sent back without first requesting an exchange will not be accepted.
Return Address
30 FOTTA BAZAR,JHANG ROAD, FAISALABAD
For any questions regarding your exchange, please contact us:
WhatsApp: 03244709496
Email: info@qasiva.com
Sale Items
Exchanges and refunds are not available on items purchased on sale or discount unless otherwise stated.
Online Exchange Process
Please notify us of your intention to exchange the product within 14 working days of the delivery date.
When contacting our customer service team, please provide:
- Your Order Number
- Reason for exchange
- Product details
- Tracking details, where applicable
Contact us through WhatsApp:
03244709496
or email us at:
Thank you for shopping with Qasiva. ✔️